Design Thinking & eLearning Presentation
Greater Arizona eLearning Association
To celebrate World Usability Day on November 10, 2011, Brenton discussed how design thinking and usability can be a strategic advantage in eLearning.
The discussion covered:
Business case and justification for design thinking and usability
Ten user-centered design techniques for increased usability
Examples of web sites, web applications, and mobile applications
Presentation and Resources
Design Thinking Defined
Creating pleasant, productive eLearning tools for people
“Easy-to-use” doesn’t just happen… by design, using a collaborative process to solve problems
The Business Case
Attract more customers
Differentiate from competitors
Easy and fun to use (satisfaction)
Reduce support costs
Improve eLearning Impact
Increase learning or learnability (effectiveness)
Increase user productivity (efficiency)
Decrease user errors
eLearning for safety
Reduce Development Costs
Quicker to market
Increase accessibility, design for inclusion
Top 10 User-Centered Design Techniques For eLearning
Research & understand. e.g. field research, personas
Good conceptual model. “match system and real world”
Learner in control.
Appropriate assessment tools.
Design aesthetics matter.
Apt learning content design.
Linksys Case Study – Designing Software for Consumers to Easily Set Up a Secure Home Network
Design For Inclusion – Web Accessibility Initiative (WAI)
User Personas – Creating Animation Targeted to User Personas
Alsumait, A.A. & Al-Osaimi, A., 2010, Usability Heuristics Evaluation for Child E-learning Applications, Journal of Software, 5(6), p. 654.
Cooper, Alan (1999). The Inmates Are Running The Asylum, Why High-Tech Products Drive Us Crazy and How to Restore the Sanity 1st edition hardcover.
Garrett, Jesse James. 2002. The Elements of User Experience: User-Centered Design for the Web. 3rd Ed: Peachpit Press.
Johnson, Jeff. 2008. GUI Bloopers 2.0. Common User Interface Design Don’ts and Dos. 2nd Ed: Morgan Kaufmann.
Kantner, Laurie, and Stephanie Rosenbaum. 1997. Usability Studies of WWW Sites: Heuristic Evaluation vs. Laboratory Testing. Paper read at SIGDOC 97, conference proceedings, at Snowbird, UT.
Krug, Steve. 2006. Don’t Make Me Think. 2nd Ed: New Riders Press.
Levi, Michael D., and Fedrick G. Conrad. 1996. A Heuristic Evaluation of a World Wide Web Prototype. Interactions (July-August):50-61.
Howles, Les. Learning Styles: What the Research Says and How to Apply it to Designing E-Learning. Paper.
Minović, Miroslav , Štavljanin, Velimir, Milovanović, Miloš, and Starčević, Dušan. 2008. Usability Issues of e-Learning Systems: Case-Study for Moodle Learning Management System, in On the Move to Meaningful Internet Systems: OTM 2008 Workshops. Springer Berlin.
Nielsen, Jakob. 1993. Usability Engineering. San Diego, CA: Academic Press Professional.
Nielsen, Jakob. 1994. Enhancing the Explanatory Power of Usability Heuristics. Paper read at CHI 94, conference proceedings : Celebrating Interdependence, April 24-28, at Boston, MA.
Norman, Donald. 1990. The Design Of Everyday Things. Paperback: Basic Books.
Shneiderman, Ben. 1998. Designing the User Interface, Strategies for Effective Human-Computer Interaction. 3 ed: Addison Wesley Longman, Inc.
Wickens, Christopher D., Sallie E. Gordon, and Yili Liu. 1998. An Introduction to Human Factors Engineering. New York, NY: Longman